ABOUT KISSCASE

About kisscase

Welcom to kisscase.site!

kisscase is a great achieved supplier in consumer electronics, such as home electronics, cell phone cases, etc.

At kisscase, we sell products that help people realize the power of technology and make people’s lives better, easier and more fulfilling.

We want to provide the best shopping experience, so we stand behind our service with the kisscase 100% Guarantee.

Thank you for shopping with us and please continue to support kisscase!

Customer Support: service-kisscase@outlook.com

 

Shipping & Delivery

Orders processing time is between 1-3 business days for items in stock.

For items out of stock, we will notify you of the expected product availability date.

All shipments will be delivered via the shipping method you selected. For air courier, delivery time will generally take from 7 to 9 business days after the shipping date. Total delivery time, including preparing the order for shipping and shipping time, is typically 9 to 15 business days. In some cases, your customs authority may hold your order which may delay the delivery date.

Return & Refund Policy

Any product purchased through us can be returned for a full refund or exchange within 30 days from the date you made your order. Please read the below steps explaining how to exercise this.

1. Email us (service-kisscase@outlook.com) before returning the product. Please include your name, order number, the reason for the return, and if you want to return for a full refund or exchange for another product. Within 1 to 2 business days after submitting the request you will be contacted via email.

  1. Returned items must be complete condition and not missing necessary parts.
  2. We will not pay the return shipping costs for non-defective returns. It is also the customer’s responsibility to ensure that the returned goods are packed properly.
  3. Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product. If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.

If you wish to get a replacement of the same product because of a defective product, please email us with your order number and description of the defect for a replacement.  We can send the same product or an equivalent product of similar value that you specify.